Meritz Fire & Marine Insurance is an insurance company affiliated with Meritz Financial Group and is based on Chosun Fire & Marine Insurance Co., Ltd., Korea’s first insurance company, established in 1922.
The company name was changed to Dongyang Fire & Marine Insurance Co., Ltd. in 1950 and Meritz Fire & Marine Insurance Co., Ltd. in 2005. Its main business is non-life insurance, and it deals with general non-life insurance products such as fire insurance, special insurance, cargo insurance, and ship insurance, as well as reinsurance products from various types of insurance.
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Meritz Fire & Marine Insurance Customer Center Phone Number
Meritz Fire & Marine Insurance Customer Center phone numbers are divided into Meritz Fire & Marine Insurance Customer Call Center, Insurance Subscription Counseling Center, and Direct Customer Center, and we also operate an Internet Customer Center on our website.
Meritz Fire & Marine Insurance Customer Call Center: 1566-7711
For overseas inquiries: 82-2-6112-0300
Insurance Subscription Counseling Center: 1688-7711
Direct Customer Center: 1522-1133 (car), 1522-1135 (long-term)
The main tasks of the Internet Customer Center are as follows.
Contract confirmation
Contract change
Instrument panel/black box photo registration
Issuance of certificate/required documents
Check loan details
Insurance contract loan
general loan
compensation
Payment / Refund
Internet consultation
mutual aid service
Health support services
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Meritz Fire & Marine Insurance Claim Method
The method of filing a Meritz Fire & Marine Insurance claim varies depending on the amount claimed. If the insurance claim amount exceeds 2 million won, the claim can only be filed in person or by mail. For amounts less than 2 million won, the claim can be made through the internet (PC, mobile), app, mail, visit, or fax.
Please note that fax requests are not possible for amounts exceeding 1 million won.
In the case of insurance claims through a visit, insurance claim documents can be submitted through the customer center or counter. Available times are as follows.
Customer center and counter
09:00 ~ 16:00: Cancellation/maturity/early withdrawal refund, insurance contract loan application
09:00 ~ 17:00: Receiving insurance claim documents (disease/injury), contract changes, certificate issuance, etc.
To file an insurance claim using the Meritz Fire & Marine Insurance app, click the [Insurance Claim] icon on the main screen of the app. When the screen changes, select whether you are the insured or a third party, select (additional claim, document security, new claim), and click [Claim Insurance Payment].
After agreeing to the processing of personal information, select one of disease/general injury/traffic injury, enter and select disease information, contact information, insurance payment deposit account, etc., and click [Send required documents] to complete the application.
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Meritz Fire & Marine Insurance actual cost insurance claim form
Documents required for Meritz Fire & Marine Insurance’s actual cost insurance claim include common documents, documents for hospitalization expenses, and documents for outpatient treatment.
[Common documents]
Insurance claim (including account number) (can be omitted when claiming online)
Personal (credit) information processing consent form (can be omitted when requesting online)
Copy of ID card
Copy of bankbook
{Requesting documents upon hospitalization]
Medical certificate or confirmation of hospitalization and discharge
Receipt for calculating medical expenses
Detailed statement of medical expenses
[Requesting documents for outpatient treatment]
Receipt for calculating medical expenses (daily receipt and pharmacy receipt + prescription)
Detailed statement of medical expenses
Hospital expenses 30,000 to 100,000 won
Additional prescription (including disease classification code) required
Exceeding 100,000 won
Additional documents including diagnosis and hospital visit required
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Find a Meritz Fire & Marine Insurance branch
Meritz Chemical has a total of 16 branches, including the headquarters. 2 branches in Seoul, 3 branches in Gyeonggi, 1 branch in Gyeongnam, 1 branch in Gwangju, 1 branch in Daegu, 1 branch in Daejeon, 2 branches in Busan, 1 branch in Ulsan, 2 branches in Jeonnam, 1 branch in Jeonbuk, There is one branch in Jeju.
Since there are differences in the tasks that can be handled at each branch, it is recommended that you check the tasks that can be handled through the Internet website or customer center before visiting the branch. You can check the location of the branch through the Meritz Fire & Marine Insurance website or customer center.
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Meritz Fire & Marine Insurance Driver Insurance
The features of Meritz Fire & Marine Insurance’s non-dividend driver’s insurance, Meritz All-in-One Life Insurance 2309, are as follows.
In addition to the expenses of the three major drivers, treatment expenses for everyday injuries are covered (special contract)
If a traffic accident victim is subject to criminal punishment for a death, gross negligence accident, or serious injury accident, the financial burden, such as settlement with the victim or hiring a lawyer, is reduced.
Even if you have car insurance, you can prepare for cost losses due to criminal liability with driver’s insurance (special contract)
Traffic accident settlement support of up to KRW 200 million, lawyer hiring costs of up to KRW 50 million, and fines of up to KRW 30 million.
Coverage for daily hospitalization from the first day of hospitalization, up to 180 days for each hospitalization (special contract)
20,000 won per day for admission to a tertiary hospital for general injuries, 200,000 won per day for admission to an intensive care unit for injuries, 20,000 won per day for admission to a traffic injury, up to 70,000 won depending on the level of injury in a car accident.