I will give you information about MetLife or MetLife Life Insurance Customer Center and ARS. The phone numbers are divided into domestic and international, and you can refer to the picture below. The operating hours are from 09:00 to 18:00 on weekdays for counselors, and ARS inquiry services are from 09:00 to 22:00 on weekdays and from 08:00 to 18:00 on Saturdays. ARS payment/deposit services are operated from 08:00 to 22:00 on weekdays.
Our premier customers are provided with a counselor priority connection service, and senior customers over the age of 65 can call the call center using their registered phone number to receive a counselor immediate connection service without the complicated identity verification process or ARS menu selection. If all counselors are on the phone or if you call during non-counselor operation hours, you can leave your phone number on the ARS and receive a quick call.
When using our website, we also provide a remote support service where a counselor remotely views the customer’s computer screen and provides guidance. Visible ARS, a differentiated service of MetLife Life Insurance Call Center,
You can use the easy and convenient service by calling the call center’s main number and directly viewing the ARS voice guidance menu on your smartphone screen.
If you register your ARS password and account, you can use various ARS services more quickly, and in the case of payment services, you can process transactions safely using a security card. The ARS service menu may change on certain days, and when using ARS, a city rate is charged, and when using a mobile phone, the cost charged may vary depending on the individual rate plan.
You can apply for the ARS password and account number by visiting a nearby branch with your resident registration card and bankbook to be registered, or you can register after verifying your identity through mobile phone authentication at ARS. If the password is entered incorrectly 5 times in a row, use will be restricted. For disabled persons services, you can contact us through a dedicated number, fax, email, or chat.