Samsung Electronics Service Center Reservation Method and Business Hours
As the day suddenly got hotter, I took out the fan, dusted it off, and started running the air conditioner while doing preliminary inspection and cleaning on the weekend. I also have a window air conditioner at home. Sometimes, the air conditioner, which was working well, runs out of gas and does not cool down or does not turn on. This time, we will inform you about Samsung Air Conditioner Service Center business hours, phone number, and how to make a service center reservation, so please refer to the article below.
Samsung air conditioner free after-sales service period
Samsung air conditioners have a free after-sales service period of 1 year from the date of purchase. Most home appliances have a 1-year warranty. Even if a part is replaced or a paid part is replaced within the product quality warranty period, if the same part breaks down within 12 months, free after-sales service is available. Other than that, all cases below are subject to paid after-sales service. Usually, things break down while moving.
When the warranty period has expired
Although it is a warranty period, product inspection and cleaning are requested by customers.
Reinstallation, previous installation
Damage caused by careless use, repair, or movement by the customer
When consumable parts reach the end of their lifespan
Breakdown due to natural disaster
Samsung Air Conditioner Service Center Business Hours
In the case of air conditioners, it is difficult to put them in the car and visit a service center, so most people receive after-sales service through on-site service.
Samsung Electronics A/S Customer Center and Customer Service Center operating hours are the same from 09:00 to 18:00 on weekdays.
You can inquire on Saturdays from 09:00 to 13:00. In addition, online A/S requests through the Samsung Electronics website are accepted 24 hours a day, 365 days a year.
Consultation counter Weekdays Saturdays
main number
A/S inquiry / service reception
Product consultation / remote consultation
Service center location inquiry 1588-3366 09:00 – 18:00 09:00 – 13:00
Customer Service Center 02-541-3000
080-022-3000 09:00~18:00 09:00~13:00
Customer inconvenience consultation reception
Apply for product-related consultation online 24 hours a day, 365 days a year
Samsung Air Conditioner Service Center Phone Number
The main phone number for Samsung Air Conditioner Service Center is 1588-3366. When you call, you can use the ARS displayed on your smartphone to find a center, make a phone consultation reservation, solve problems on your own, purchase consumables, make a business trip service reservation, check/cancel reservations, chatbot consultation, and connect to a counselor.
If you have any other inconveniences or inquiries, please call Samsung Electronics Customer Service Center at 02-541-3000 / 080-022-3000.
Samsung air conditioner business trip after-sales service fee
samsung air conditioner
samsung air conditioner
If you apply for on-site A/S after the free A/S period has expired, 18,000 won will be charged as a travel fee. Additional parts and repair costs may apply. If a technician comes, there may be cases where the repair is not necessary, but travel expenses will still be incurred. Of course, you will not be charged if it is during the free repair period. If you are an office worker, you often make reservations after 18:00 on weekdays, on Saturdays, public holidays, or substitute holidays. In that case, you will be charged 22,000 won as travel expenses.
Go to Samsung Electronics Service Homepage
Now, let us tell you how to apply for an AS reservation on the website. If you go to the Samsung Electronics service website through your mobile phone or PC, you can reserve a variety of repair services for each type of home appliance.
Samsung Electronics Service Homepage
Samsung Electronics Service Homepage
1. Solve it yourself
If you go to the homepage, there is a category called Solve It Yourself.
Home multi-air conditioners, stand air conditioners, wall-mounted (window) air conditioners, system air conditioners, commercial (Mirage) stand air conditioners, air conditioners, hot air blowers, portable coolers, etc., if you go through these channels, you will be able to get some answers to the questions that people frequently ask.
air conditioner
air conditioner
2. Book a phone consultation
You can also schedule a phone consultation instead of calling right away.
Product symptoms
Product symptoms
To make your reservation a little easier, if you know the model name (code) of your home appliance, such as an air conditioner, washing machine, or refrigerator, your reservation will proceed quickly. It is usually attached to a conspicuous place inside or outside the home appliance, so look for it. There is also a way to check the model name on the right, so take a look.
Product symptoms
Product symptoms
Select a category for the malfunction symptom and write down the detailed symptom. It might be easier to understand if there were attached pictures.
3. Book a business trip service
Go to the website to make a reservation for Samsung Air Conditioning business trip service.
Business trip service reservation
Business trip service reservation
To make a reservation for a business trip service, unlike making a phone reservation, you must first log in as a member. If you are a non-member, you must sign up for a Samsung account.
Business trip service reservation
Business trip service reservation
After logging in, a business trip service reservation window will appear. Just enter the model name of the air conditioner you are using in the same way as above.
Air conditioner relocation installation cost (including system air conditioner)
If you are moving, you will need to reinstall the air conditioner. We provide professional relocation and installation services for Samsung air conditioners.
For removal/installation/professional cleaning, please contact Samsung Care Plus (1588-4190) for consultation and reservations.
In the case of a system air conditioner, you must contact the company that originally installed it or have a professional company connected to Samsung perform the process. Please refer to the information here.