Auction is Korea’s representative online shopping mall where you can search and purchase a variety of products. This article introduces the Auction homepage shortcut, main functions, usage, and customer center.
Go to Auction homepage
• main function
• Products for sale
• How to use
• customer service center
• Frequently Asked Questions
• conclusion
main function
Search and purchase products
You can search and purchase products in various categories.
Use filtering features to easily find the products you’re looking for by setting price, brand, shipping options, and more.
seller service
Sellers can register and sell products at auction.
It provides functions such as sales management, order management, customer management, and product promotion.
Smile Pay and Smile Club
Smile Pay: Auction’s simple payment service allows you to pay quickly and safely.
Smile Club: A membership service that provides members with benefits such as special discounts and free shipping.
Discounts and Coupons
You can purchase products at low prices through regular discount events and coupons.
Discount coupons for specific brands or categories are also frequently available.
Go to Auction
selling products
Electronics: We sell a variety of electronics, including smartphones, laptops, and home appliances.
Fashion: Offers the latest fashion items including clothing, shoes, and accessories.
Beauty: You can purchase a variety of beauty products, including cosmetics and skin care products.
Household necessities: We sell a variety of necessities for everyday life, such as kitchenware, vacuum cleaners, and household appliances.
Food: You can purchase a variety of foods, including fresh foods, convenience foods, and beverages.
To use Smile Delivery, which delivers fresh products in one day, click below.
Go to Smile Delivery
How to use
Sign up and log in
Go to the Auction website, complete membership registration, and log in.
Search and purchase products
Enter the product you want in the search box at the top or browse through categories.
After selecting the product you want, click the ‘Buy’ button to proceed with payment.
Seller registration and management
After registering as a seller, you can register products and manage sales status in the ‘Seller Center’.
You can conduct sales activities efficiently by utilizing functions such as order management, customer management, and settlement.
customer service center
Telephone inquiries: General buyers can call 1588-0184, and sellers can call 1588-6345.
Operating hours: Open from 9:00 to 18:00 on weekdays
Email and remote support: You can use email inquiries and remote support services through the customer center menu.
Go to Customer Center, Frequently Asked Questions
Frequently Asked Questions
How do I cancel an order?
You can cancel your order by selecting it in your order history and clicking the ‘Cancel Order’ button.
What is the return and refund process?
You can request a return within 7 days of receiving the product, and the refund process will be carried out in consultation with the seller.
How do I track delivery?
You can check your order details on ‘My Page’ and check the current delivery status by clicking the delivery tracking button for the order.
What are the benefits of Smile Club membership?
Smile Club members can receive benefits such as free shipping, special discount coupons, and point accumulation.
How do I register as a seller?
Enter the required information in the ‘Seller Registration’ menu on the Auction homepage and complete the seller registration process.
This information is intended to help you use the auction effectively. Detailed information can be found on the Auction website.
conclusion
Auction provides users with convenient product search and purchase services, and provides sellers with efficient sales management tools. You can resolve a variety of inquiries through our customer center, and you can easily resolve basic issues through our Frequently Asked Questions section.