There is usually a Lotte Card Center inside Lotte Department Store, where you can make various changes and receive cards. However, the cards issued immediately by the card center are limited. Therefore, if you need a card issuance immediately, it may be wise to call in advance and visit, or apply for it on the Lotte Card website or app and receive it at the card center.
Today, I would like to give you information about the Lotte Card customer service phone number and ARS. You can check it by selecting the [Customer Center] menu at the top of the main screen and clicking the [ARS number usage information] item in the [Usage information] area.
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Main phone number: 1588-8100
Financial services: 1588-8200 / 1577-8200
Loss/Limit Approval: 1588-8300
Quick call for card application: 1577-8700
Installment finance and credit loan: 1899-7112
Customer service overseas: 82-8-1588-8100
Overseas loss report/approval: 82-2-1588-8300 / 82-2-2280-2400
You can use digital ARS by dialing the main number and pressing number 1, ARS by pressing number 2, and verbal ARS by pressing number 3. When using ARS, the counselor connection is from 09:00 to 18:00 on weekdays, and loss reporting/release/voice phishing damage reporting is available 24 hours a day, 365 days a year.
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The callback service, which operates during weekday business hours, is a service where you leave your contact information and a counselor will contact you again if the consultation connection is delayed. Just call the main number, select consultation connection, and enter the number to be contacted.
Digital ARS is a service that allows customers to quickly and easily process work by looking at the screen after simple authentication using their smartphone. The ARS you press is divided into loss inquiry/voice phishing, individual member, affiliated store member, corporate member, card application/issuance progress inquiry/card use registration, intermediate payment loan/lease loan/non-member loan, Woori Bank Lotte Card related inquiry, and non-member inquiry. there is. Please refer to the picture above for guidance on verbal ARS.