Rinnai Korea manufactures gas ranges, electric ranges, ovens, built-ins, water heaters, ventilation systems, household/seasonal appliances, and commercial products.
Competitors include SK Magic and LG Electronics, and in the case of boilers, they include Kiturami, Kyungdong Navien, and Daesung Celtic Energy. Today, I will tell you about Rinnai Customer Center phone number, product warranty period, and service fee.
You can check Rinnai-related contact information by accessing the Rinnai website and going through the [Customer Support] menu, or by accessing the official product mall website.
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For customer center (service center) call 1544-3651, for Rinnai Mall product purchase inquiries, call 1588-9933, for parts purchase inquiries, call 032-570-2299, and for Rinnai Plus product inquiries, call 02-2699-5541 (ext. 323). no see. Operating hours are from 10:00 to 17:20 on weekdays, 11:30 to 13:00 for lunch, and closed on weekends and public holidays.
Please refer to the table above for the quality warranty period. The quality warranty period and parts retention period for items not recorded in the related items are subject to consumer dispute resolution standards in accordance with the Framework Act on Consumers.
When used in places other than the normal usage environment, such as home use, commercial use, or mounted on vehicles or ships, the warranty period is 1/2 of the applicable warranty period. In the case of imported products, the warranty applies to the standards for the product in question.
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The starting date of the quality guarantee is the date of purchase or receipt of the product, and for gas boilers, the date of installation may be the standard.
If the quality guarantee or receipt is not received or lost, or if it is difficult to confirm the date of purchase for any other reason, the quality guarantee period is calculated from the date six months have passed from the date of manufacture or import customs clearance of the product.
The quality warranty period does not apply to used or counterfeit products, and we are not responsible for compensation for damages if repair is not possible.
A small service fee is charged based on the Basic Consumer Act enacted by the government.
Parts cost is the price of parts required to replace parts when repairing a product, and repair cost refers to the pure repair cost depending on the repair difficulty and time required to repair the product.
The travel fee is 18,000 won regardless of the type as of the current date, and 22,000 won is charged from 18:00 on weekdays to 08:00 the next day and on Saturdays/Sundays/public holidays.
Source: https://goodclover.tistory.com/1743 [Good Tip Country: Tistory]