Saemaul Geumgo serves as a consultation center and provides support services such as customer center consultation and email consultation.
Saemaeul Geumgo – Customer Center – Phone Number – Operating Hours – Information
Customer center consultations can only be connected to a counselor during operating hours, and e-mail consultations can be received 24 hours a day through the website. (Password can be set for e-mail consultations)
Saemaeul Geumgo Customer Center phone number/consultation hours
Saemaul Geumgo Customer Center provides basic information such as general information on deposits, savings and loan products, operation of electronic finance and automated devices, and reporting of accidents.
For detailed inquiries regarding the procedures for using deposits/savings and loan products, applicable interest rates, etc., or requests to change member information, you can receive guidance by phone or by visiting the Saemaeul Geumgo you are dealing with.
In the case of Saemaul Geumgo civil complaint consultation, if you use electronic civil service, you can quickly consult, confirm, and respond through the central headquarters and regional headquarters.
In order to report suspension of payments due to loan fraud, telecommunication financial fraud, electronic financial accidents, etc., or loss of cards, etc., victims can report them directly by phone through the Saemaeul Geumgo Customer Center (1599-9000) to reduce the damage caused by prompt action.
Saemaeul Geumgo – Consultation hours – Accident report – Information
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For general business inquiries regarding deduction-related products, screening, and compensation, please contact the Mutual Aid Support Center (1599-9010) between 09:00 and 18:00 on weekdays for specific and prompt consultation.
Saemaeul Geumgo Customer Center consultation hours are from 9:00 AM to 6:00 PM. However, reports of accidents such as loss of card are accepted 24 hours a day, 365 days a year.
When completing an e-mail consultation through the website, it is mandatory to enter your name, date of birth, e-mail address, password, and phone number.
The personal information you entered will continue to be retained while you receive the services provided by Saemaul Geumgo and will be used in accordance with relevant laws and regulations until cancellation is requested. (The provided personal information cannot be used for purposes other than purposes or provided to a third party without the user’s consent. )
Saemaul Geumgo – Consultation – Writing
Q&A on using Saemaeul Geumgo
▣ If I invest as a Saemaul Geumgo member, will I receive dividends?
If you pay one or more shares in cash and become a member of Saemaul Geumgo, you can receive dividends of the amount confirmed at the general meeting of each Saemaul Geumgo, using the end of the current fiscal year as the dividend base date.
▣ Can anyone use Smart OTP?
You can use it if you are a personal banking customer, and you can use it if you are a customer who uses personal banking at a financial institution that provides smart OTP service. (Cannot be used by corporate banking (corporate) users, use a general OTP generator)
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▣ When using an automated device, it is confirmed that ‘other transactions are not allowed’. What is it about?
There is no right answer because other reasons for not being able to trade are wide and varied.
Other transaction unavailable status messages may appear due to computer errors between banks, or errors such as IC card damage or usage time exceeded when transferring to a virtual account may appear.
▣ What is the difference between remittance transactions and transfer transactions?
A remittance transaction refers to a transaction in which one deposits one’s own account or cash/check into the account of the recipient of the remittance through an ATM machine, while a transfer transaction is a narrower concept than a remittance transaction and refers to a transfer from account to account without accompanying cash.