By using the Consumer Complaint Center phone number or the Consumer Counseling Center phone number 1372, we have networked counseling agencies located across the country to increase the convenience of counseling through quick phone connections, and provide high-quality counseling services through exemplary counseling answers and counseling information management. there is. The Korea Consumer Agency, 10 consumer groups, and 16 metropolitan cities and local governments are participating.
Access the Korea Consumer Agency’s Damage Relief/Dispute Resolution Service page, select the [Damage Relief] menu, and click the [Consultation Request] item. It is possible to apply for damage relief after consumer consultation. Consultation can be done in the following ways.
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The first is phone consultation. To use it, dial 1372 without the area code. Call charges are borne by the caller. Operating hours are from 09:00 to 18:00 on weekdays and from 12:00 to 13:00 for lunch. The second is online consultation, and you can apply through the following link (1372 Consumer Counseling Center Home (ccn.go.kr)).
In-person consultations are available at the Korea Consumer Agency’s main office and Seoul branch. The address of the main office is the visiting counseling room on the 1st floor of the Korea Consumer Agency, 54 Yongdu-ro, Maengdong-myeon, Eumseong-gun, Chungcheongbuk-do, and the address of the Seoul branch office is the consulting room of the Seoul branch of the Korea Consumer Agency on the 15th floor, Building A, Munjeong Terra Tower, 167 Songpa-daero, Songpa-gu, Seoul. The address of the textile/leather/laundry service deliberation reception center is the Korea Consumer Agency Gyeonggi Branch, 3rd floor, SK View, Gwanggyo Jungang Station, 102 Edutown-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do.
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The address for review of shoe products/shoe laundry service is the Korea Consumer Agency Busan Support Center, 10th floor, Busan Chamber of Commerce, 24 Hwangnyeong-daero, Busanjin-gu, Busan. For textile/shoe product and laundry service consultations, damage relief is transferred if it is determined that the cause of consumer damage is to the business operator.
The telephone number exclusively for consultation for foreigners is 043-880-5400, and its operating hours are from 09:00 to 18:00 on weekdays and from 12:00 to 13:00 during lunch hours. If issues related to direct overseas purchases and overseas businesses are not resolved amicably with the business operator, please request consultation through the International Trade Consumer Portal and a representative from the International Trade Support Team will review and respond.