Today, we will look at additional information such as who to call and what the contact information is when using Eastar Jet.
Eastar Jet Customer Center Business Hours
Business hours are 09:00~18:00, 365 days a year.
Eastar Jet Online Consultation
If you have any inquiries but the customer center is not open during business hours, it is recommended that you contact the online consultation, which is open 365 days a year.
Go to Eastar Jet Online Consultation
If you have lost something at the airport
If you lose something at the airport, the quickest way to get help is to call the lost and found center in charge of each airport. We will tell you the lost and found center numbers for each airport.
Jeju Airport 064-797-2521
Gimpo Airport 02-2660-4097
Cheongju Airport 043-210-6114
Daegu Airport 053-981-4372
Incheon Airport 032-741-3110
032-741-3114
032-741-8991
032-741-8992
Find out the national lost and found center numbers
Eastar Airlines Frequently Asked Questions
The website also has a ‘Frequently Asked Questions’ section where customers frequently ask questions. Let’s take a look at some of the most frequently asked questions.
Q1. Can I bring carry-on luggage when purchasing a special fare (baggage not included)? A. Regardless of the fare type, such as general fare, special fare, or discount fare, you can carry carry-on baggage for free, but the weight must be less than 10kg and the sum of the length, width, and height must not exceed 115cm.
In addition, if you enter the site through the button below, you can find detailed information on checked baggage, carry-on baggage, and additional baggage prices.
Check Eastar Jet baggage regulations in detail
Q2. I came with a group, but I wonder if the baggage weight can be combined
A. If you have a passenger riding with you, the baggage weight can be combined. However, for safety reasons, the maximum weight of one checked baggage cannot exceed 32kg, and an additional fee will be charged if it exceeds the free allowance of 15kg.
If you have any inquiries about your flight ticket booked with Eastar Jet, please call 1544-0080.
Operating hours are from 09:00 to 18:00.
Please note that the check-in deadline for Eastar Jet domestic flights has changed from 20 minutes before departure time to 30 minutes before departure time.
2023 Eastar Jet Peak Season
Labor Day 5/1, Chuseok and National Foundation Day: 09.27 ~ 10.5
Children’s Day 5/4~5/7, Hangeul Day 10.9
Memorial Day 6.4 ~ 6.6, Christmas 12.25
Summer Vacation: 7.23 ~ 8.19, Year-end: 12.31
If you have any questions about Eastar Jet baggage regulations, peak season, domestic weekdays, weekends, flexible surcharges, or fares, please visit the website.
Eastar Jet Website
After accessing the Eastar Jet website, scroll down to find the customer center phone number.
If you want to read other inquiries or frequently asked questions, please look at the customer center menu.
If you look at the notices in the customer center, you can see the domestic flight discounts, domestic flight change and cancellation service fees.
If you want to check the peak season period, you can read the notices in the domestic flight fare guide.