Cuchen Service Center phone number, reservation method, business hours (pressure rice cooker for 6, 10 people, rubber packing AS) | Daejeon | Busan | Icheon | Incheon | Cheongju | Ulsan | Daegu | Suwon | Gwangju | Let’s learn about Anyang.
Cuchen, along with Cuckoo, is a brand used in many homes. A representative electronic product is the rice cooker. If it is within the warranty period, repairs can be made free of charge. Otherwise, some repairs are available for a fee.
The warranty period is determined based on the product purchase date, and the purchase date is confirmed based on the purchase receipt.
Cuchen Service Center Phone Number
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Cuchen Service Center phone number and reservation method
Cuchen Service Center provides free and paid repairs based on the following standards.
Free repair
Quality Warranty Period In case of performance or functional failure that occurs under normal use conditions.
If a defect occurs in the same area within 2 months after repair through our service center
Paid repair
Repair of products whose quality warranty period has expired
When repairing due to customer carelessness (moving, falling, impact, damage, failure due to failure to follow precautions in the user manual, excessive operation)
Damage caused by improper repair or modification at our service center
Breakdown caused by natural disasters (lightning, power failure, fire, earthquake, wind and flood damage, tsunami, etc.)
When replacing consumable parts worn out through normal use
Malfunction due to abnormal power supply or defective connected devices
If there is a product warranty, the warranty period is 1 year from the date of purchase. However, if there is no warranty, the warranty period is calculated by adding 3 months based on the year and month of production.
Category Warranty Period Related Products
General products 1 year All products except fans, heaters, and seasonal products
Seasonal products 2 years Fans, heaters
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Cuchen Service Center Business Hours
However, in some cases, the warranty period is shortened in this Cuchen product.
When applying a shortened warranty period
When using general household products for commercial purposes or at a place of business
When used in places other than normal usage environments, such as mounted on vehicles, ships, etc.
The warranty period does not apply to the purchase of used products (purchased from an electronics dealer or counterfeit product), and we are not responsible for compensation for damages if repairs are not possible.
Service center operating hours
Weekdays 09:00 ~ 18:00
Saturday 09:00 ~ 13:00
(Closed on Sundays/public holidays)
Cuchen Service Center Phone Number
1577-2797
Cuchen Service Center Phone Number
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Cuchen 6,10 person pressure rice cooker
Cuchen rice cookers are available for 3 people, 6 people, and 10 people. Among the 6-person pressure rice cookers, the popular models are as follows:
121 Plus IH electric pressure rice cooker for 6 people (Nature White)
Korea’s first 2.1 ultra-high pressure
All stainless power lock structure
Durability doubled, power compressed packing
Premium all stainless STS 316Ti
Realization of customized rice taste, moxibustion/soaking function
121 IH electric pressure rice cooker for 10 people (Nature White)
Korea’s first 2.1 ultra-high pressure
Full stainless steel power lock structure
Durable triple power compression packing
Easy button menu
Premium coating applied, black 121 inner pot
Realization of customized rice taste, moxibustion/soaking function
The 121 IH Electric Pressure Rice Cooker for 10 people (Nature White) is being sold for 319,000 won, and the 121 Plus IH Electric Pressure Rice Cooker for 6 people (Nature White) is for 427,000 won.
Cuchen Service Center Phone Number
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Cuchen Rubber Packing AS
Generally, rubber packing has a lifespan of about 1 year. If there is a strange sound while cooking, the lid does not open easily or is difficult to close, steam leaks between the lid and the rice dries quickly, rubber packing after-sales service may be required.
The lifespan of the rubber packing is approximately 12 months, so it is recommended to replace it once a year. If you want to purchase it separately, you must check the product model name and purchase it on the website or contact the service center.
If you contact the service center, you can check inventory and receive purchase guidance.
To find the service center location and phone number, go to [Customer Center → A/S Information → Find A/S Center].
There are several frequently asked questions in the rice cooker sector.
What if rice doesn’t cook?
Check the display for errors.
If an error occurs, product inspection is required.
Apply for a business trip through the Cuchen Service Center phone number: 1577-2797 or through the website [Customer Center → A/S Application]
Check service center information on the website [Customer Center → A/S Information → Find A/S Center]
What if the rice is undercooked?
Problems that may occur when the amounts of rice and water are not measured properly
If the rice is dry, it may be undercooked or crumbly even if you use the measuring cup correctly.
Adjust the water level according to the measuring scale according to the amount of rice
I cooked rice, but the rice turned yellow.
After cooking, the bottom of the rice may become sticky and turn light brown.
You can rest assured that this is not a problem with the rice cooker due to melanization (rice sticking, browning).
If you use preset cooking or soak rice to cook, the rice grains will soak for a long time and fine starch will settle at the bottom of the inner pot, which may cause this phenomenon to be more severe than during regular cooking.
When cooking, discard the soaking water and measure out new water for cooking. If cooking immediately, it is better to wash the rice several times and then cook immediately.
Cuchen Service Center Phone Number
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Cuchen Service Center by Region
▶Reservation at Daejeon Cuchen Service Center
▶Reservation at Busan Cuchen Service Center
▶Icheon Cuchen Service Center Reservation
▶Reservation at Incheon Cuchen Service Center
▶Reservation at Cheongju Cuchen Service Center
▶Ulsan Cuchen Service Center Reservation
▶Daegu Cuchen Service Center Reservation
▶Reservation at Suwon Cuchen Service Center
▶Gwangju Cuchen Service Center Reservation
▶Anyang Cuchen Service Center Reservation
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Cuchen Service Center phone number, reservation method, business hours (pressure rice cooker for 6, 10 people, rubber packing AS) | Daejeon | Busan | Icheon | Incheon | Cheongju | Ulsan | Daegu | Suwon | Gwangju | I learned about Anyang. Please also refer to the related information below.