Let’s learn how to connect to Coupang’s customer service center. Coupang has established itself as a necessity in the Korean market through aggressive marketing such as Rocket Wow and early morning delivery.
As many people use it, they sometimes experience inconveniences. Today, we will learn how to solve inconveniences by contacting Coupang’s customer service center.
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Coupang Customer Center
Connecting to Coupang Customer Center is simple. First, launch the Coupang app. Then, click on the red circle below and scroll down to find “Customer Center”, click on it.
Coupang Customer Center
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If you click on Customer Center to enter, there are various ways to make inquiries. As shown on the screen, you can first inquire about the items you recently purchased.
If you want to inquire about a recently purchased item, click on the item and use various methods such as “Exchange/Return”, “Cancellation/Refund”, “There is a problem with delivery/product”, “Delivery Inquiry”, “Contact Seller”, etc. You can make inquiries through .
Coupang Customer Center
If you scroll down to the bottom of the recently purchased products, the “Wow Membership/Membership Account” and “Order/Payment/Cash” menus will appear, as shown in the screen below. Here, you can make inquiries regarding WoW membership. “Wow Membership Introduction” and “Wow Membership.” You can handle various membership-related tasks, such as “cancellation of membership,” “whether to receive a refund for WoW membership,” etc.
Coupang Customer Center
If you go back to the previous step and look at the menu above the product, you can see “FAQ” where you can see frequently asked questions, “Inquiry History” where you can see the details of your inquiry, and where you can convey any inconveniences or changes you would like to Coupang. “Voice of Customers” There is a “Coupang Announcements” menu, which is an information source provided by Coupang to customers.
Coupang Customer Center
Coupang customer service center phone connection
Up to this point, we have introduced how to solve your problem directly using the Coupang Customer Center. If you are unable to solve your problem or have questions resolved using the Customer Center menu, you can also call the Customer Center to resolve the problem. there is.
Coupang Customer Center Phone Number: 1577-7011
Coupang Customer Center
Go to My Information -> Customer Center and scroll down to the bottom to find the “Consultation” menu. If you click on the “Consultation” menu, you can also proceed with 1:1 chat consultation.
Coupang delivery service connection
Unfortunately, Coupang does not allow you to connect to a delivery person separately. There are cases where you would like to contact the delivery person directly for inquiries regarding early morning delivery or delivery arrival schedule. They say that you can only relay the information through connecting to a customer service representative, but they cannot solve the problem by contacting the delivery person directly.
In conclusion
I have learned about the Coupang Customer Center up to this point. I hope that those of you who have been worried or frustrated with issues related to the Coupang Customer Center will have their questions answered after reading my post. I will continue to work hard to provide more high-quality posts. Thank you.