As the number of Temu app users in Korea has increased recently, the number of requests for returns and refunds has also increased. This is mainly due to quality issues or damage during delivery. Here, we will briefly introduce how to connect to a Temu customer service representative and how to apply for a return or refund.
Connecting to a Temu customer service representative
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How to connect to a Temu customer service representative
Temu customer service does not provide phone consultation. Instead, you can resolve exchange, return, and damage issues through chat consultation.
You can contact us by clicking “Message” located at the bottom right of the Temu website below.
Go to Temu chat consultation
How to access additional customer service
Online chat: Click the message icon on the Temu homepage or app to contact us.
Email customer service: You can contact us via email (help@temu.com). SNS Customer Center
Temu YouTube: https://www.youtube.com/@temu
Temu Instagram: instagram.com/temu
Temu TikTok: tiktok.com/@shoptemu
Temu Facebook: faceboo.com/shoptemu
Temu Pinterest: pinterest.com/shoptemu
Temu Twitter X: twitter.com/shoptemu
How to apply for Temu returns, refunds, and exchanges
Access the Temu app: Select the ‘Me’ section at the bottom of the app.
Access settings: Click the settings icon in the upper right corner and select ‘App information’.
Contact us: You can apply for returns and refunds by selecting a contact and contacting us. You can make one free return within 90 days from the date of purchase.
Products that cannot be returned
Worn clothing, products with damaged tags, some freebies, washed products, products with non-returnable instructions, and products with changed condition cannot be returned. View Temu Return and Refund Policy
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Frequently Asked Questions
1. I want to return a product I purchased from Temu. What should I do?
If you want to return a product you purchased from Temu, open the Temu app and go to the ‘Me’ section. Click Settings (gear icon), then select ‘App Information’, and you can request a return through the ‘Contact Us’ option in the contact information.
2. How long does it take to receive a refund from Temu?
After Temu initiates the refund process, the processing period can usually take several business days. The exact time may vary depending on the situation, so it is best to contact the person in charge directly through chat consultation after requesting a refund.
3. How can I contact Temu Customer Center?
Temu Customer Support cannot be contacted by phone, and is mainly available via online chat. You can start an online chat by clicking the message icon on the Temu app or website. Additionally, you can also contact us via email (help@temu.com) or through our SNS channels.