We will inform you of the Heungkuk Life Customer Center phone number, operating hours, and branch location. Heungkuk Life Insurance has a corporate philosophy that the true value of a company begins with respect for customers and ends with customer satisfaction, and is creating a family-like and comfortable company by providing a variety of high-level services.
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index
1. Customer center main number
2. Cyber callback service
3. Guide to using mobile counter
5. Branch (Customer Plaza) Information
1. Customer center main number
I will tell you the call center main number.
Call center main number: 1588-2288
Overseas|82-31-789-9200
Variable-only consultation | 1877-6709
Banca-only consultation | 1588-2286
Consultation exclusively for retirement pension|1811-0710
For disabled people only|1811-0420
Product inquiry 02-779-9447
Go to online consultation
2. Cyber callback service
If you leave your contact information, a counselor will contact you and resolve your inquiry.
Please indicate your cyber callback and we will respond promptly. This is a service in which unregistered customers at the cyber window can fill out various insurance claims (maturity, installment, dividends), insurance contract loans, and other inquiries in the cyber callback, and our counselor will make a phone call and promptly process the matter.
What can you do with the cyber callback service?
General inquiry: Available to Heungkuk Life Insurance policyholders without conditions
Conditions of use: Payment of insurance premiums by automatic transfer at least 3 times or insurance contract loan interest by automatic transfer at least 3 times
Customers whose contract holder and account holder are the same
※The counselor’s contact hours are 09:00 ~ 18:00 on weekdays. (Main phone number: 1588-2288)
※You can get faster answers at Customer Center > Frequently Asked Questions.
3. Guide to using mobile counter
Heungkuk Life Insurance’s mobile counter can be used after installing the mobile website or mobile app. You can experience more convenient functions by using the mobile app.
Go to mobile homepage
Electronic financial membership registration information
To use the mobile counter, you need to sign up for an electronic financial membership. To sign up for an electronic financial membership, you can visit Heungkuk Life Insurance’s customer counter (Financial Plaza) or sign up through the mobile counter (mobile homepage/mobile app).
Preparations required when signing up for electronic financial membership through a mobile window
: ID card (resident registration card or driver’s license), account in one’s name, joint certificate authentication, mobile phone authentication in one’s name
Electronic financial membership registration process through mobile
STEP 01 Visit Heungkuk Life Insurance mobile website/app and register joint certificate
To log in at the mobile counter, registration of a joint certificate is required.
To register a joint certificate, installation of the Vest Relay app is required.
STEP 02 Agree to electronic financial membership terms and conditions
In order to use various electronic financial services provided at mobile counters, agreement to the electronic financial membership terms and conditions is required.
STEP 03 Check basic customer information
Please check the customer information currently registered with Heungkuk Life Insurance so that various mail or information services can be processed accurately.
If you agree to receive electronic documents, you can use easy and convenient guidance methods such as Kakao registration service and email notifications.
STEP 04 Scan your ID card and check its authenticity
Please take a photo of your resident registration card/driver’s license and check the scanned information.
Please note that it is recognized well on a black background.
STEP 05 Electronic financial account registration (1 won transfer verification)
Please verify and register the account you wish to use for electronic financial services through a 1 won transfer.
This account is used for various deposits/withdrawals/changes.
STEP 06 Set usage limit
Please set a limit for use per time/day.
If you have a secure medium (Heungkuk Life Security Card, Heungkuk Life Insurance OTP, OTP from another organization), you can increase the usage limit.
STEP 07 Membership registration complete
To use the service more easily and quickly, register a simple password/fingerprint authentication.
Maximum payment usage limit
Other payment services: Maturity insurance, early withdrawal, installment insurance, pension, surrender refund, dormant insurance, dividends, etc.
The limit amount is the combined amount of cyber, mobile, and ARS, and is the maximum limit amount per day, per day, and per month.
Security media type: Heungkuk Life Insurance security card, Heungkuk Life Insurance OTP, other organization OTP
You can apply for Heungkuk Life Insurance’s security media by visiting the nearest Heungkuk Life Insurance Financial Plaza (bring your ID and bankbook in your name).
5. Branch (Customer Plaza) Information
We will inform you of the tasks that can be handled by Heungkuk Life Insurance Customer Center (Financial Plaza).
* Customer response time Customer Center (Financial Plaza): Weekdays 09:00~16:00
However, cash (check) deposit/payment work can only be handled at the head office.
Headquarters Customer Center 4th floor, 68 Saemunan-ro, Jongno-gu, Seoul Customer Center Map
Gangnam Financial Plaza, 442 Gangnam-daero, Gangnam-gu, Seoul, Heungkuk Life Insurance Building, 3rd floor, map
Gwangju Financial Plaza, 190 Guseong-ro, Dong-gu, Gwangju, Heungkuk Life Insurance Building, 1st floor, map
Daegu Financial Plaza, 573 Gukchaebosang-ro, Jung-gu, Daegu, Heungkuk Life Insurance Building, 1st floor map
Daejeon Financial Plaza, 524 Daejong-ro, Jung-gu, Daejeon, Heungkuk Life Insurance Building, 1st floor map
Busan Financial Plaza, 244 Jungang-daero, Dong-gu, Busan, 5th floor, Heungkuk Life Insurance Building Directions
Incheon Financial Plaza, 2nd floor, Heungkuk Life Insurance Building, 174 Art-ro, Namdong-gu, Incheon.
Wonju CS Desk, 4th floor, 38 Wonil-ro, Wonju-si, Gangwon-do
Jeonju CS Desk, 3rd floor, 295 Paldal-ro, Wansan-gu, Jeonju-si, Jeollabuk-do
Changwon CS window Directions to Yangdeok-ro, Masanhoewon-gu, Changwon-si, Gyeongsangnam-do
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