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App type
Whether restoration is supported between OSs
restore path
Note
KaKaoTalk
Android → Supports Android only
(between iOS, iOS ↔ Android not possible)
KakaoTalk Settings > Chat > Conversation Backup
■ Refer to KakaoTalk → Settings → Customer Center/Help → Help → Backup/Restore.
– Multimedia and attachments such as photos and videos
– Long message of 4000 characters or more
– Secret chat/open chat
LINE
Android → Supports Android only
(between iOS, iOS ↔ Android not possible)
Individual chat room > Chat settings > Backup chat contents
Launch KakaoTalk > Individual chat room > Connection menu in the upper right corner > Select the settings icon > Export conversation content > Save all messages to internal storage
(My File > KakaoTalk > Chats > KakaoTalk_Chats_Save Date > Confirm saving txt file)
• After running KakaoTalk, back up conversation contents using ‘Settings → Advanced Settings Conversation Backup → Conversation Backup’.
• Conversations are not backed up as files on the phone’s internal storage.
① Run KakaoTalk
② Select settings
③ Select chat
④ Select conversation backup
⑤ Back up conversations
⑥ Create and confirm password
⑦ Completed
1. After verifying your phone number, log in to your Kakao account.
* If you do not log in to your Kakao Account, it will be processed as a new registration and all existing information will be initialized.
Therefore, please be careful as restoration is not possible.
2. If you have a history of backing up your conversations, the conversation restoration screen will appear after entering your profile information.
Check the backup date and OS (Android/i) and press the restore button.
3. Enter the password you set when backing up.
* The password entered when backing up data on KakaoTalk does not support the search function. Please remember
4. If the password matches, the restoration process will proceed.
• Please wait a moment without closing the app or moving to another app.
• It may take some time depending on the size of the backup data.
• On 3G/LTE networks, data usage fees may be charged depending on your rate plan.
5. Restoration is complete.
① Launch KakaoTalk on a new phone
② KakaoTalk authentication
③ After the authentication screen, log in to your Kakao account.
④ Select Restore
⑤Enter the password set during backup
⑥ Restoration complete
You can back up by running KakaoTalk on your PC → Settings (gear shape) → Settings → Chat → Back up conversations.
※ If you forget the password you set to safely protect the backup file, it cannot be restored.
※ caution
• Only individual conversations can be backed up/restored. (Group chat only allows data backup via email)
• Even if the numbers are different, if the account is the same, restoration is possible. This is only possible between Android devices.
1. Select the chat tab > select the chat room you want to save > chat settings > back up chat contents to back up.
The backed up file is saved in the “LINE_Backup” folder with the following file name. (LINE_Android-backup-chat495208609.zip)
① Select the conversation tab
② Select the chat room you want to save
③ Select the V tab at the top right
④ Select conversation settings
⑤ Back up conversation contents
⑥ Back up conversation contents
2. Save the backed up file to your PC or external storage device.
3. Install the Line App on your new phone and copy the backed up file to the ‘LINE_Backup’ folder.
☞ When performing a new installation, the backup folder itself does not exist, so you must create a new one. When you perform ‘Conversation Backup’ after talking with a friend, a backup folder is automatically created.
4. After selecting the backed up chat partner, restore them by ‘Select the upper right menu → Conversation settings → Retrieve conversation contents’.
① Select the conversation tab
② Select the chat room you want to restore
③ Select the V tab at the top right
④ Select conversation settings
⑤ Select to load conversation contents
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