We will inform you of the customer service center phone number to call when a problem occurs while using Shinhan Card, how to connect to a representative, Shinhan Card business hours, and ARS menu information. Please note that everything you need is listed below.
index
Shinhan Card Customer Center Phone Number
ARS usage guide
ARS (telephone) usage guide
ARS in words
Using ARS by pressing
3. Chatbot consultation (available 24 hours a day)
Shinhan Card Customer Center Phone Number
Customer Center: 1544-7000 (Overseas 82-2-3420-7000)
Report lost card: 1544-7200
Card application: 1661-8599
Finance application: 1588-0303
Installment financing: 1544-7100
Braille card application: 1833-3135
ARS usage guide
We provide consultation via voice or screen over the phone.
ARS (telephone) usage guide
Available 24 hours a day, anywhere in the country. We provide 24-hour support for services that do not require a consultation staff connection.
Business hours: Available from 09:00 to 18:00 on weekdays
This consultation is a paid service, and the fees charged are as follows.
Landline phone: Local call fee anywhere in the country (39 won per 3 minutes, VAT excluded)
Mobile phone: Based on the subscribed telecommunication company usage fee
ARS in words
If you submit your inquiry verbally, the service will be provided quickly using the voice recognition function.
Main phone number: 1544-7000 > Select number 3
Connect with a counselor
Call Shinhan Card Customer Center’s main number at 1544-7000.
When the guidance appears, press 3 and select ‘verbal ARS’.
A guidance message appears, but instead of waiting for the message to end, say ‘Contact a counselor.’
Go to agent connection.
When there are many people waiting
If there are many people waiting, it may be faster to call the direct line depending on the task in question.
Using ARS by pressing
Customer Focus, Customer Respect, Customer Satisfaction Shinhan Card Customer Center
Shinhan Card Customer Center quickly handles customer consultation, service guidance, and inconveniences.
www.shinhancard.com
If you apply for ARS by dialing 1544-7000, you can save time by using the speed dial number below.
You can use the service you want by going through the link above.
3. Chatbot consultation (available 24 hours a day)
Shinhan SOL Pay – Shinhan Card Representative Platform – Apps on Google Play
From payments to asset management and various financial product recommendations
play.google.com
The Shinhan Card app also has a function to consult with a chatbot (AI automatic consultation). After downloading the app through the link above, you can find the chatbot and proceed as shown below. They provide good answers and are open 24 hours a day, so you can ask questions at any time.
1. When you install the Shinhan Card app, the initial screen is as follows.
Shinhan Card chatbot consultation
2. If you scroll down to the bottom of the app, there is a chatbot, so select it and you can proceed right away.
Shinhan Card chatbot consultation
3. I asked an example question as shown below, and the answer came right away in just a few seconds.