Homes do not often use security companies, but many small business owners do. Then, we will provide you with detailed information on customer service contact information, relocation installation costs, and how to request consultation.
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1️⃣ Customer Center Contact Information
2️⃣ Relocation installation cost
3️⃣ How to apply for consultation
1️⃣ Customer Center Contact Information
☑️ Customer Center and Operating Hours
Telephone customer service center: 1833-6400 (Weekdays 9:00 – 18:00)
Service operating hours: 9:00 to 18:00 on weekdays
☑️ Action in case of security system equipment problem
If a problem occurs with your security system equipment, we recommend that you contact us quickly to take action.
For example, if a problem occurs, such as fingerprint recognition not working or a sensor operating abnormally, it is necessary to report it immediately.
Surveillance equipment consists of sensors and electronic products, so rapid response is required in case of component failure.
☑️ Information on business trip expenses
In case of equipment problems, travel expenses are provided free of charge, so you don’t have to worry about anything else.
2️⃣ Relocation installation cost
☑️ Information on relocation of Caps Home service equipment when moving
If you are moving your house, the currently installed Caps Home service equipment will require relocation.
When moving, existing installation of Caps Home service is only carried over between family members, and new installation and activation are required after moving.
☑️Cost Information
When moving, a reinstallation fee of 35,000 won will be charged.
☑️ Additional guidance when moving office or business premises
In the case of offices or business premises, the facilities are more complex, so a prior estimate must be obtained depending on the installed equipment.
☑️ How to schedule reinstallation
If you are moving, you can adjust the reinstallation schedule through phone consultation.
3️⃣ How to apply for consultation
☑️ Consultation method
Consultation requests can be made by phone (1833-6400).
If more specialized consultation is needed, professional consultation is available from a security expert.
☑️ How to schedule a professional consultation
Access the bottom of the homepage below.
Enter your name and contact information.
Click the “Schedule Consultation” button to schedule a professional consultation.
ADT Caps provides a variety of solutions for safety through comprehensive security services.
1. Unmanned security service
We keep assets, people, and facilities safe through 24-hour control services and closed-circuit TV (CCTV) remote monitoring.
2. Caps Home Service
This is a home security service for households, and existing installation is inherited only by family members, so new installation and activation are required when moving. Installation cost is 35,000 won.
3. After-sales service and manual provided
After-sales service and manual downloads are available for each product, and easy complaints regarding physical security, video security, and access security services are provided.
4. Professional counseling service
Consultation is available by phone (1833-6400), and professional consultation is also provided by security experts if necessary. You can also make reservations for professional consultations through the website.