Learn about AIA Life Insurance’s customer center information. There may be cases where you need to contact the AIA Life Insurance Headquarters Customer Center rather than through your insurance planner. Check it out below and check the shortcut number to connect to an agent. And finally, you can check the cancellation method and required documents.
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1 AIA Life Insurance Customer Center Information
1.1 AIA Life Insurance cancellation method and required documents
AIA Life Insurance Customer Center Information
-Customer Center Phone Number: 1588-9898
-Number when calling from overseas: 82-2-3707-4800
Agent connection hours: Weekdays from 8:00 to 18:00. Closed on Saturdays, Sundays, and public holidays.
◆ Consultation menu shortcut number
Number 1: Insurance premium payment and virtual account issuance
No. 2: Contract inquiry and sending various applications
No. 3: Application for early payment, dormant insurance, and early withdrawal
No. 4: Apply for insurance contract loan
No. 5: Insurance claim and coverage inquiry
Number 6: Inquiry about variable insurance
No. 9: Send income deduction certificate
Number 0: Connect to a counselor
◆ AIA Life Insurance Headquarters Location
-Address: AIA Tower, 16 Tongi-ro 2-gil, Ju-gu, Seoul
-Customer Plaza business hours: Weekdays from 9:00 to 16:00.
◆ Nationwide branch location address
Gangnam VIP: Building A, 11th floor, 318 Dosan-daero, Gangnam-gu, Seoul (Nonhyeon 2-dong, SB TOWER)
Golden: 9th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, Duzone Eulji Building)
Daegu: 9th floor, 401 Dongdaegu-ro, Suseong-gu, Daegu (Beomeo 3-dong, Samsung Fire & Marine Insurance Building)
Daejeon: 152 Cheongsa-ro, Seo-gu, Daejeon, 2nd floor (Dunsan 2-dong, Ian Building)
Dream & Rich: 10th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, Duzone Eulji Building)
Rich Special: Building B, 11th floor, 318 Dosan-daero, Gangnam-gu, Seoul (Nonhyeon 2-dong, SB TOWER)
Million: Building B, 12th floor, 318 Dosan-daero, Gangnam-gu, Seoul (Nonhyeon 2-dong, SB TOWER)
Best: 10th floor, 1000 Jungang-daero, Yeonje-gu, Busan (Yeonsan-dong, National Pension Service Busan Hall Building)
Depository: 9th floor, 401 Dongdaegu-ro, Suseong-gu, Daegu (Beomeo 3-dong, Samsung Fire & Marine Insurance Building)
Busan: 10th floor, 1000 Jungang-daero, Yeonje-gu, Busan (Yeonsan-dong, National Pension Service Busan Hall Building)
Seoul Branch: 9th floor, 135 Tongil-ro, Seodaemun-gu, Seoul (Chungjeong-ro 2-ga 2-2, Chungjeong Building)
Sejong: 10th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, Duzone Eulji Building)
Central: 10th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, Duzone Eulji Building)
Suwon VIP: 7th floor, 288 Hyowon-ro, Paldal-gu, Suwon-si, Gyeonggi-do (Ingye-dong, Daewon Combi Plaza)
Acro: 9th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, Duzone Eulji Building)
Alps: 9th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, The Zone Eulji Building)
Ace: Building A, 11th floor, 318 Dosan-daero, Gangnam-gu, Seoul (Nonhyeon 2-dong, SB TOWER)
Ezer: Building B, 12th floor, 318 Dosan-daero, Gangnam-gu, Seoul (Nonhyeon 2-dong, SB TOWER)
Engedi: 10th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, The Zone Eulji Building)
Us: 14th floor, 72, Sicheong-ro, Seo-gu, Gwangju (Chipyeong-dong, Hyundai Marine & Fire Building)
Eagle: 10th floor, 1000 Jungang-daero, Yeonje-gu, Busan (Yeonsan-dong, National Pension Service Busan Hall Building)
Jeil: Building B, 11th floor, 318 Dosan-daero, Gangnam-gu, Seoul (Nonhyeon 2-dong, SB TOWER)
Joeun: 14th floor, 72, Sicheong-ro, Seo-gu, Gwangju (Chipyeong-dong, Hyundai Marine & Fire Insurance Building)
Changwon: 10th floor, 64 Jungang-daero, Seongsan-gu, Changwon-si, Gyeongsangnam-do (Sangnam-dong, Syntec Tower)
Tehran: Building A, 11th floor, 318 Dosan-daero, Gangnam-gu, Seoul (Nonhyeon 2-dong, SB TOWER)
Tongyeong: 8th floor, Mirae Medical Building, 49-10, Juknim 2-ro, Gwangdo-myeon, Tongyeong-si, Gyeongsangnam-do
Pride: 10th floor, 1000 Jungang-daero, Yeonje-gu, Busan (Yeonsan-dong, National Pension Service Busan Hall Building)
Prime: 10th floor, 29 Eulji-ro, Jung-gu, Seoul (Euljiro 1-ga, Duzone Eulji Building)
How to cancel AIA Life Insurance and required documents
There are three ways to cancel AIA Life Insurance. You can apply by mail, in person at the customer plaza, or online. First, call customer service and apply for cancellation, then submit the documents below. Check your insurance cancellation refund and decide carefully.
1. Required documents when applying by mail: Paper payment claim, contractor’s seal on the application, contractor’s seal certificate (issued within 3 months), contractor’s bankbook copy, customer transaction confirmation
2. Required documents when applying for visit: Contractor ID, Contractor bankbook
3. Online application: Go to the AIA Life website [MY AIA – My insurance information – Check contract details]
Above, we have confirmed AIA Life’s customer center information, nationwide customer plaza branch locations, insurance cancellation method, and required documents. More detailed information can also be found on AIA Life Insurance’s website.