In this article about Pocket CU, I will tell you how to use convenience store delivery, how to use economical delivery, how to check convenience store delivery, and how to leave a message at the CU convenience store delivery customer center.
PocketCU-App-Thumbnail
▲ Pocket CU app thumbnail
Pocket CU convenience store delivery
You can use the Pocket CU app to receive regular and economical delivery.
General delivery is sent directly from the CU convenience store, and you can visit the convenience store to receive the delivery. CU Economical Delivery has the disadvantage of having to visit the store in person to pick up the delivery, but it has the advantage of being able to save on delivery costs at a low price and being able to send and receive delivery between CU convenience stores.
◎ Member discount coupon
When you register a domestic delivery reservation on the CU POST website, you will be issued a discount coupon worth 200 won that can be used immediately once a day.
Visit the nearest CU convenience store and log in to POST BOX delivery. When printing the waybill for a reserved delivery, you can print the waybill using the discount coupon by clicking the check button in the Use Discount Coupon box. However, if you do not use the 200 won discount coupon you receive after making a reservation, it will not be issued additionally for your next reservation, so we recommend using it right away. (Coupons previously issued can be issued when sold out)
※ Excluding economical delivery, home delivery, international delivery, and cash on delivery. New members can receive a discount of 200 won + 500 won, for a total of 700 won. Additionally, the 500 won discount event for new members runs until December 31, 2024, and the 500 won coupon is valid for 30 days from the date of issuance, so we recommend that you use it as soon as possible.
When paying for delivery costs, you must ask a staff member to receive CU membership points each time you send a delivery.
CU-Post-Homepage-Go
▲ Go to CU Post
◎ How to make a reservation for convenience store delivery
First, when you open the Pocket CU app, the main page appears.
Click “Delivery Reservation” on the main page or go to “View All” located at the bottom right and click Delivery Reservation.
On the Pocket CU-app-main-page-click on delivery reservation
On the Pocket CU app main page, go to the full view at the bottom and click on delivery reservation.
▲ Pocket CU – Delivery reservation (how to use general delivery)
When you enter the courier reservation, buttons for regular courier, CU economical courier, and courier inquiry will appear.
First, let me explain how to use regular courier service. Select an item as shown in the photo on the right and write down the reservation name, the price of the item, and how much the item weighs.
When you go to the Pocket CU-app-delivery reservation-page, you will receive regular delivery , CU economical delivery ,-parcel tracking-can be searched
Pocket CU-App-Select the item to be sent by regular courier
▲ Pocket CU – Delivery reservation (How to use general delivery)
If you are a member of Pocket CU, your name, contact information, and address will be automatically entered in the sender field.
Enter the recipient’s name, contact information, address, and delivery request in detail and click the “Next” button.
As shown in the photo on the right, a confirmation window containing the reservation name (ex. B), product information (item and product price), sender (name, phone number, address), and recipient (name, phone number, address, delivery request) is displayed. It pops up.
Scroll down, use coupons and points under discount methods, and select a payment method.
Enter the recipient’s name, contact information, and address in the Pocket CU app and click Next.
Pocket CU-App-Product Information,-Check the sender,-recipient and use the coupon,points if you have them and then pay.
▲ Pocket CU – Delivery reservation (How to use general delivery)
Finally, check to agree to the “Personal Information Collection Terms and Conditions” and make payment to complete delivery.
Pocket CU-App-General Delivery-Personal Information-Collection-Agree to Terms of Use
▲ Pocket CU – Delivery reservation (general delivery)
SeeU economical delivery service
“Thrifty Delivery” (formerly Kiri Delivery) is a service that allows delivery from CU convenience stores to CU convenience stores in other regions. Unlike regular courier services, it is delivered within 2 to 5 days after receiving the package, but has the advantage of saving money at a low price. So, miscellaneous goods, books, clothing, home appliances, and grains can be accepted, but food and envelopes cannot.
Additionally, it is not possible to send items using a regular domestic courier service by writing the recipient’s address as the CU convenience store address.
In other words, the CU convenience store listed at the recipient’s address may refuse to receive the delivered item, and the rejected item may be returned to the sender’s address. (Cannot be shipped via regular courier → CU economical courier (Kiri courier))
※ CU is offering “sea shipping economical delivery” that is expanding to 14 island regions across the country.
For the first time in the industry, you can send and receive economical delivery to inland areas from 650 CU stores located on 14 islands, including Jeju Island and Ulleungdo Island (delivery is not possible to Udo Island and Chuja Island). You can use economical shipping by adding 1,700 won to the cost of shipping between the island and the inland to the cost of economical shipping, and it is up to 4,800 won cheaper than domestic shipping. Therefore, CU is offering free shipping surcharges and an additional 200 won discount until June 30th. (Available at CU Post website, POSTBOX delivery machine, and Pocket CU)
Read the “Guide to Precautions Before Reservation for CU Budget Delivery” and then click the “Submit” button.
Enter the product item, reservation name, product price, and product weight.
CU-Affordable Delivery-Before-Reservation-Notices
CU-Affordable Delivery-Before-Reservation-Notices
▲ Things to keep in mind before making a reservation for CU Economical Delivery
If you are a member of Pocket CU, your name, contact information, and address will be automatically entered in the sender field. (If you are a non-member, please fill in)
Enter the recipient’s name, contact information, and recipient store in detail and click the “Next” button.
When you enter Pocket CU-app-CU Economical Delivery, check the weight of the relevant item.
Pocket CU-App-Affordable Delivery-Recipient’s-Recipient-Store Selection
▲ Pocket CU – Delivery reservation (How to use CU economical delivery)
Enter and select the CU store closest to where the recipient lives.
Select a store to receive Pocket CU-CU economical delivery
Pocket CU-App-Affordable Delivery-Select a store to receive the economical delivery
▲ Pocket CU – Delivery reservation (How to use CU economical delivery)
As shown in the photo on the left, a confirmation window will appear containing the reservation name, product information (item and product price), sender (name, phone number, address), and recipient (name, phone number, receiving store, store address).
Scroll down to use coupons and points as discount methods and choose how to pay. Then, check to agree to the “Personal Information Collection Terms and Conditions” and make payment to complete your application for affordable delivery.
Pocket CU-App-Affordable Delivery-Product Information,-Check the sender,-recipient and use the coupon,-points if you have them and then pay.
Pocket CU-App-Affordable Delivery-Personal Information-Collection-Agree to Terms of Use
▲ Pocket CU – Delivery reservation (How to use CU economical delivery)
Convenience store delivery tracking
In the courier inquiry, a window will appear where you can “Search by waybill number” and “Pocket CU courier reservation history.”
※ You can check the delivery status of all parcels received only by CU, not by Lotte Express, Rosen Express, etc.
(※ Exception: Delivery tracking is also available at CJ Logistics.)
When you click the “Delivery Reservation” button located in the middle of the main page, you can see regular courier, CU economical courier, and courier inquiry at the top. Click the “Courier Inquiry” button here. If you search in the Pocket CU app, you can view the sender and recipient’s information in detail.
On the Pocket CU-app-main-page-click on delivery reservation
Pocket CU-app-delivery inquiry-search by waybill number-and-pocket CU-delivery-reservation-check details
▲ Pocket CU – Convenience store delivery tracking
You can also track your parcel on the CU Post website.
CU-Post-Homepage-Parcel Inquiry-Go directly
▲ Go to CU Post parcel inquiry
CU Convenience Store Delivery Customer Center
At the CU Post Customer Center, you can make phone inquiries, 1:1 inquiries, and apply for consultation through KakaoTalk.
Additionally, if you have any questions or problems, you can get accurate and quick help through the FAQ.
The domestic delivery customer center is ☎ 1577-1287, and consultation is available from 09:00 AM to 6:00 PM on weekdays and from 09:00 AM to 1:00 PM on Saturdays. (Lunchtime 12:00 PM – 1:00 PM on weekdays)
CU Economical Delivery Customer Center is ☎ 1577-8007, and consultation is available from 09:00 AM to 6:00 PM on weekdays.
CU-Post-FAQ-Shortcut
▲ Go to FAQ
Access the Pocket CU main page and click “MY CU” at the bottom.
If you click on it, purchase history, cancellation/return history, etc. will appear. If you scroll down, there is a 1:1 inquiry with customer service at the very bottom.
Pocket CU-Customer Center,-FAQ-How-to-Find-(MY-CU-Click)
Pocket CU-Customer Center,-FAQ-How-to-Find
▲ Pocket CU – How to find customer center and 1:1 inquiry
The photo on the left is a window where you can directly access the 1:1 inquiry and make an inquiry, and the photo on the right shows a window where you can go to the customer center and make an inquiry by choosing between 1:1 inquiry, KakaoTalk consultation, and customer center.
Pocket CU-Customer Center,-FAQ-How-to-Find-(1:1-Contact Us)
Pocket CU-Customer Center,-FAQ-How-to-Find-(Customer Center-FAQ-1:1-Contact,-KakaoTalk-Consultation)
▲ Pocket CU – Customer Center, 1:1 inquiry
Please note that inquiries can be made not only through Pocket CU but also through the CU Post website.
CU-Post-Customer Center-Go
▲ Go to CU Post Customer Center
Lastly, an article about Pocket CU, how to use convenience store delivery, how to use economical delivery, and how to check convenience store delivery, CU convenience