Have you purchased or rented a water purifier, air purifier, bidet, dishwasher, or other SK Magic product and experienced a problem with the product? Please check the service center information below to resolve the issue quickly.
1. How to apply for AS
2. Service center location
3. Service fee
4. Free repair criteria
5. Warranty period
6. Frequently asked questions
7. Separation and reinstallation (transfer installation) cost
1. How to apply for AS
1. Online consultation
SK Magic membership registration and login required
Homepage → Consultation reservation → [Online consultation/Consultation reservation] menu
2. Chat consultation: Go to KakaoTalk consultation
3. Request for on-site service
SK Magic membership registration and login required
Homepage → Apply through [Visit reservation] menu
4. Phone consultation
Main number: 1600-1661
Use the ARS connection number below for quick consultation
Example) In case of water purifier failure, 1600-1661 > 1 > 2
SK Magic Customer Service Center
2. Find a service center
If you use the service center search on the homepage, you can receive center information (business hours, location, phone number, etc.) via text message.
Address by region
Seoul Northern Seoul Nowon-gu Sanggye-ro 7-gil 23 Munhwa Building 2nd floor
Eunpyeong Eunpyeong-gu Seoul Galhyeon-ro 11-gil 43 Doosung Apartment Complex 201
Gangnam Songpa-gu Seoul Yangjae-daero 60-gil 5 Samwon Building 5th floor
South Seoul Yangcheon-gu Seoul Gukhoe-daero 180 Maimi Building 6th floor
Incheon
Gyeonggi Incheon Incheon Michuhol-gu Incheon Inju-daero 287 Unsan Building 1st floor
Gunpo Gyeonggi-do Gunpo-si Beonyeong-ro 82 Gunpo Complex Logistics Complex C-2-2 1st floor
Suwon Gyeonggi-do Suwon-si Yeongtong-gu Shinwon-ro 55 Techrit Yeongtong Knowledge Industry Center (1204, 1205)
Ilsan Gyeonggi-do Goyang-si Ilsandong-gu Janghang-dong 597-8 (Jangdae-gil 42-12)
Busan
Ulsan
Gyeongnam Ulsan Ulsan Ulju-gun Beomseo-eup Gulhwa-gil 43
Changwon Gyeongsangnam-do Changwon-si Uichang-gu Eupseong-ro 87 2nd floor
Busan Busan Dongrae-gu Chungnyeol-daero 319 Nokduja Building 2nd floor
Gyeongbuk
Daegu
Pohang Gyeongsangbuk-do Pohang-si Buk-gu Saecheonnyeon-daero 506 1st floor
Daegu Daegu Buk-gu Sangyeok-dong 1805 SK Magic Service
Jeonnam
Jeonbuk
Gwangju Suncheon Jeollanam-do Suncheon-si Ansingi 3-gil 10
Jeonju Jeollabuk-do Jeonju-si Deokjin-gu Yongdeok-gil 47-29
Gwangju Gwangju Buk-gu Seoljuk-ro 199 Seyoung Building 2nd floor
Daejeon
Chungnam Cheongju Chungcheongbuk-do Cheongju-si Seowon-gu Seonghwa-ro 64 2nd floor
Daejeon Daejeon-si Yuseong-gu Shinsung-dong 160-2 Hyundai Oilbank (Advanced Self) 2nd floor
Cheonan Chungcheongnam-do Cheonan-si Seobuk-gu Seongjeongjung 2-gil 29 Yukyoung Building 2nd floor
Gangwon Gangneung Gangwon-do Gangneung-si Sacheon-myeon Minori 443-4
Wonju Gangwon-do Wonju-si Heungeop-myeon Dunjeon-gil 298
Jeju Jeju Jeju Special Self-Governing Province Jeju-si Hancheon-ro 9
3. Service Fee
Service fee is the sum of parts cost, repair cost, and travel fee
Parts cost: The price of parts required when replacing parts during product repair
Repair fee: Pure technical fee according to repair difficulty and time required (When visiting, a basic inspection fee of 10,000 won is charged in addition to the travel fee. However, the basic inspection fee is exempted in the case of repair.)
Travel fee: Applies when a travel fee is requested and 20,000 won is charged. However, if you visit after 6 PM on a weekday or on a holiday (Saturday/Sunday/holiday/substitute holiday), a business trip fee of 24,000 won will be charged. 4. Free repair standards
In case of performance or functional failures that occur under normal use conditions within the free repair quality assurance period
If the same part fails again within 2 months during normal use of the product after repair by the service manager
5. Product warranty period
The product warranty period refers to the period during which the manufacturer or product seller promises to repair free of charge quality, performance, or functional defects that occur under normal use conditions to the consumer.
The product warranty period is calculated based on the purchase date, and the purchase date is confirmed by the product warranty (including the purchase receipt).
However, if there is no warranty, the warranty conditions are determined based on the contents of the warranty issued by the company at the time of production of the product, and the warranty period is calculated by applying the purchase date by considering 3 months from the production date (reflecting the distribution period).
6. Frequently Asked Questions
Please use it to quickly resolve the issue through self-inspection before applying for AS.
When you select a product item, you can self-inspect frequently asked questions, video guides, and user manuals as shown in the screen below.
Frequently Asked Questions
7. Cost of Disassembly and Reinstallation
For costs other than repairs due to malfunction, please refer to the following.
Please check the details again through consultation.