요기요 첫주문 할인This is welcome news for anyone who can benefit.
In fact, many consumers responded that they were satisfied with the ‘first order discount’ benefit. On the other hand, there is a lot of negative feedback about the event.
The claim is that even though they are eligible for a first order discount, they are not receiving the benefit for reasons that are difficult to understand.
■”It’s my first order. Why don’t you give me a coupon?”
The first order discount that Yogiyo is offering is literally for customers who place their first order at Yogiyo.
Although satisfaction was high, some consumers were upset.
Obviously, it is the first time signing up and installing the app, but it is a frustrating situation in which a discount coupon is not issued because it is said that you are not eligible.
Consumer Mr. Kim pointed out, “It’s my first time using it, but if I’m not eligible for the first order, what kind of people get the first order discount?” He added, “Isn’t this how they increase the number of app downloads and inflate the number of users?”
Another consumer, Kim Da-hye, said, “When I tried to use the coupon for my first order, it said it wasn’t a valid mobile phone number, but this is my first time ordering,” adding, “It’s been less than a year since I used this number, so I wonder if the person who used the old number placed the order. If that’s the case, please ask during marketing. “Please speak more intuitively,” he complained.
Consumer Park Eun-ah also said, “I signed up today, but I don’t know why I can’t download my first order discount coupon. “I checked and it said I was not eligible,” he said, leaving an inquiry to Yogiyo. Ha-eun Kim said, “I have ordered several times as a non-member, but when I signed up to use the discount coupon for my first order, they said I could not use it. “Please clarify the classification of event targets,” he requested.
Yogiyo explained that related issues are clearly explained in the guide through precautions.
A Yogiyo official said, “The event notice clearly states that this event is for members who have made their first touch order, and the coupon can be used once per person per orderer contact information during the event period.”
He added, “The note also states that if you have made a touch order as a non-member before the event period, if you sign up as a member with the same contact information and place your first order, you will be excluded from the event.”
■”I can’t use anything if you give it to me.”
There were also cases where the coupon was successfully received but could not be used.
After downloading the first order discount coupon, they thought they could use it at any time, but there were some consumers who threw the discount coupon into the air because it could only be used ‘on the first order.’
A consumer who requested anonymity said, “I was given a coupon for my first order, but I didn’t know that it could only be used on the first order, so I didn’t use it, and I was in trouble.”
Consumer Kwon also had a similar experience.
Mr. Kwon said, “I was excited to receive the coupon for my first order and saved it to use in the future. I tried to use it before I forgot it for my second order, but I was disappointed because I couldn’t use the coupon.”
He continued, “I hope the system will be improved so that consumers are clearly aware of the instructions for using discount coupons for their first order,” and “In the case of other delivery apps, they only give coupons for first purchases and allow them to be used within a period, but I am disappointed with the service.” He elaborated.
In relation to this, a Yogiyo official said, “The information regarding Yogiyo’s first order discount is provided to reflect readability as much as possible,” adding, “It clearly states that it must be used for the first order and that benefits can be received through Yogiyo payment.” “He emphasized.
In the case of Jiyeon Han, she started ordering chicken after receiving a discount coupon for her first order. When I tried to use the discount coupon for my first order while selecting a menu and paying, a pop-up window appeared saying that it could only be used on the first order. Mr. Han, who was unable to receive the discount after several attempts, said he left an inquiry at the customer service center.
Regarding this, Yogiyo explained, “Even if you have received a coupon, you cannot use the coupon if there is a history of touch orders in the contact information entered when ordering.”
Mr. Han said he could not understand Yogiyo’s explanation.
Mr. Han said, “Of course, I have no history of touch orders, and the mere fact that a coupon was issued means that I am eligible.” He added, “This is my first time logging in, and I have never placed an order, so I have no order history, but the customer service center keeps repeating the same thing, making me feel frustrated.” “I won and deleted the app.”
